{"id":95,"date":"2023-12-18T20:26:45","date_gmt":"2023-12-18T12:26:45","guid":{"rendered":"http:\/\/youshi.wuvu.cn\/?page_id=95"},"modified":"2026-08-09T21:34:38","modified_gmt":"2026-08-09T13:34:38","slug":"contact-us-2","status":"publish","type":"page","link":"https:\/\/www.yooushi.cn\/?page_id=95","title":{"rendered":"Contact Us"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0669\/6078\/5660\/files\/contact_US.jpg?v=1753868014\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">We stand behind every single statement made on our website, including but not limited to statements regarding our&nbsp;<a href=\"https:\/\/www.sibionicscgm.com\/\">SIBIONICS<\/a>&nbsp;products and services, etc. Please do not hesitate to contact us should you have any questions or concerns. We always enjoy hearing from you!<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contact Email:\u00a0<a href=\"mailto:support@sibionics.com\">support@sibionics.com<\/a><\/strong><\/li>\n\n\n\n<li><strong>Live Chat Options:\u00a0<\/strong>Click the chat icon at the bottom right of the page to start an online chat.<strong>\u00a0<\/strong>(For urgent inquiries, please contact us during service hours)<em>Outside of our service hours, you may leave a message through the live chat or\u00a0<\/em><em>social media<\/em><em>\u00a0inbox. We will get back to you as soon as we see your message.<\/em><\/li>\n\n\n\n<li><strong>Office Address<\/strong>\uff1aBuilding 3, Tingwei Industrial Park,No. 6 Liufang Road, Xingdong Community,Xin &#8216;an Street, Bao&#8217;an District,, Shenzhen,CN<\/li>\n\n\n\n<li><strong>Company:<\/strong>Shenzhen Silicon-based Intelligent Technology Co., Ltd.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Friendly Reminder<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How to proceed with after-sale services? (i.e data accuracy, fall off)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please keep the sensor on if possible and contact our customer service for troubleshoot promptly if you have an issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To better assist you, please send us the following information that applicable:<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Your order ID<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A screenshot of the\u00a0<a href=\"https:\/\/www.sibionicscgm.com\/pages\/sibionics-app\">SIBIONICS app<\/a>\u00a0platform displaying the error message<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For issues regarding accuracy &#8211; 2 sets of data comparison photos (Please email us for &#8220;how to compare&#8221; in details).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">LT\/AA (for cgm) number or connection code of the sensor (This is extremely important for replacement as we replace 1 sensor for each code provided)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A photo of the application site to see if properly applied (where the sensor is worn on your arm)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A photo of the\u00a0<a href=\"https:\/\/www.sibionicscgm.com\/\">SIBIONICS CGM sensor<\/a>\u00a0to check the soft needle\/probe\/electrode status if already removed<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A photo that showing the small hole on the sensor to see if improperly assembled<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We stand behind every single statement made on our website, including but not limited to statements regarding our&nbsp;SIBIONICS&nbsp;products and services, etc. Please do not hesitate to contact us should you have any questions or concerns. We always enjoy hearing from you! Friendly Reminder How to proceed with after-sale services? (i.e data accuracy, fall off) Please [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-page-full-width.php","meta":{"footnotes":""},"class_list":["post-95","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.yooushi.cn\/index.php?rest_route=\/wp\/v2\/pages\/95","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yooushi.cn\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.yooushi.cn\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.yooushi.cn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yooushi.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=95"}],"version-history":[{"count":9,"href":"https:\/\/www.yooushi.cn\/index.php?rest_route=\/wp\/v2\/pages\/95\/revisions"}],"predecessor-version":[{"id":435,"href":"https:\/\/www.yooushi.cn\/index.php?rest_route=\/wp\/v2\/pages\/95\/revisions\/435"}],"wp:attachment":[{"href":"https:\/\/www.yooushi.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=95"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}